Brick & Click 2020

Over the years, one library has worked with survivors of patrons who have passed away, sometimes unexpectedly. Within the interval of a few months, the library had to respond to the unexpected deaths of several library employees, one of whom was a circulation desk supervisor. Beginning with established but unwritten policies for deceased patron, the library improvised responses. This session will share our experiences in piecing together our response to the loss of these staff members. Issues we have addressed have included: communicating with family, disposition of personal property at work, processing timecards, and identifying/tracking/handing off work in process at the time of the staff member’s passing. The question and answer portion of the presentation will include time for attendees to share experiences and ask questions.